Frequently Asked Questions

Have a question about our rods? Check out our frequently asked questions and answers.

Shipping

  • We understand how frustrating it can be when something goes wrong during shipping, despite our best efforts. While we wish we could prevent these situations entirely, we are here to make things right. Please reach out to us at info@kingtideusa.com with your name, order number, and a photo of the damaged rod and packaging. We will promptly send you a return label—just place the rod back in the box, attach the label, and drop it off. As soon as we receive the damaged rod, we will instantly send out a replacement for you.

  • Online orders will typically be shipped within 4-5 business days.

  • For most orders, standard shipping usually takes 1-3 days. If you need your order to arrive faster, feel free to reach out to us to discuss overnight or expedited shipping options.

  • At the moment, all of our rod orders are shipped via UPS, while other items like shirts, hats, and cups are sent through USPS.

  • USPS tracking information can sometimes be unreliable and may not update as it should. Rest assured, your package has left our facility, even if the post office indicates otherwise. This is a known issue with their tracking system. When this happens, deliveries are usually delayed, but your package will still arrive—just a bit later than expected.

  • Standard shipping is only available for the continental U.S. Orders shipped to Alaska or Hawaii will incur an additional charge.

  • No, currently we only ship within the U.S.

ONLINE ORDERS

  • We sure do! Any active or retired military, or first responders are eligible for 10% discounts on all our products. To get the discount, simply call us at (813) 918-7309 and we can get your order placed over the phone with the discount added. Or, email us at info@kingtideusa.com and we can send you a discount code to use online.

  • You can return or exchange any online order within 30 days of purchase. If you received the wrong item or if it arrived damaged, just let us know, and we'll cover the return shipping and send you the correct item. For returns or exchanges due to other reasons, we'll be happy to assist, but the customer will be responsible for return shipping costs and any additional shipping charges, if applicable. Please note that all returned or exchanged items must be in "new" condition. Items that show signs of use or are dirty will not be accepted. If you're returning an item, we'll issue a refund for the item's price once we receive it.

WARRANTY

  • All KTO rods, including both production models and custom rods, come with a limited lifetime warranty. For full details on our warranty and replacement process, please visit (site).

  • Ever snapped a tip off the rod while loading the truck bed? We have your back because we will still replace rods even when they are broken accidentally. We simply ask that you help us understand the circumstance (without impact to the replacement), as we strive for excellence, we need to know if we need to look into why, it broke or not. We wrote the book on crazy stories of rods breaking!!!

  • If you purchased it from a dealer, we recommend keeping your receipt in case you decide to return or exchange it at the store. For warranty purposes, there’s no need to worry about keeping the receipt or registering the product. Your rod itself is your proof of purchase, so please make sure to hold onto it.

  • We take pride in our comprehensive warranty. However, please note that it does not cover lost or stolen rods. To make a warranty claim, you must have the physical rod. If it is lost or stolen, we regret that we cannot provide a replacement

  • If a rod was purchased from the dealer, please feel free to work directly with them for your claim.  For dealer support on claims, you will be required to show proof of purchase from that dealer.  For online purchased products, please leverage our warranty claim process.

  • While we strive to ensure every rod is flawless before it leaves our facility, occasionally a defect may slip through. Typically, a flaw in the rod blank will cause it to break during its initial uses or when subjected to significant stress. Defective rod blanks usually result in clean breaks, without fraying or stress cracks extending from the break point. If your rod breaks within the first few uses under normal conditions, it is likely defective, and we will gladly replace it at no cost to you.